Privacy Policy

Last updated: June 2025

1. Introduction

VeedHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video creation and editing platform. By using VeedHub, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information: We collect information you provide directly to us, including:

Account information (name, email address, password)
Profile information (avatar, preferences, settings)
Payment information (processed securely through third-party providers)
Communication data (support requests, feedback)

Usage Information: We automatically collect certain information when you use our service:

Device information (IP address, browser type, operating system)
Usage patterns (pages visited, features used, time spent)
Performance data (error logs, system performance)
Location data (general location based on IP address)

AI-Generated Content: We store the videos and content you create using our AI tools to provide our services and improve our technology. This content is processed according to our AI Content Policy.

3. How We Use Your Information

We use the collected information for the following purposes:

Service Provision: To provide, maintain, and improve our video creation services
Account Management: To manage your account, process payments, and provide customer support
AI Model Training: To improve our AI models and algorithms (using anonymized data)
Communication: To send you service updates, security alerts, and support messages
Analytics: To understand usage patterns and optimize our platform
Security: To detect and prevent fraud, abuse, and security threats
Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist in operating our platform (payment processors, cloud storage, analytics)
Legal Requirements: When required by law, court order, or government request
Business Transfers: In connection with a merger, acquisition, or sale of assets
Safety and Security: To protect our rights, property, or safety, or that of our users
Consent: With your explicit consent for specific purposes

5. Data Security

We implement comprehensive security measures to protect your information:

Encryption of data in transit and at rest
Regular security audits and vulnerability assessments
Access controls and authentication measures
Secure data centers with physical and digital security
Employee training on data protection practices

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a portable format
Restriction: Limit how we process your information
Objection: Object to certain types of processing
Withdrawal: Withdraw consent for processing based on consent

To exercise these rights, contact us at privacy@veedhub.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Required for basic platform functionality
Analytics Cookies: Help us understand how users interact with our platform
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used for targeted advertising (with your consent)

You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

Standard contractual clauses
Adequacy decisions
Other appropriate safeguards as required by law

9. Children's Privacy

VeedHub is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. AI and Machine Learning

Our platform uses AI and machine learning technologies. We are committed to responsible AI practices:

We use your content to improve our AI models only with appropriate safeguards
We implement bias detection and mitigation measures
We provide transparency about how AI affects your experience
You can opt out of AI model training using your content

11. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account data: Retained while your account is active
Usage data: Retained for analytics and service improvement
Generated content: Retained according to your subscription plan
Legal requirements: Retained as required by applicable law

12. Third-Party Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending you an email notification
Displaying a notice on our platform

Your continued use of VeedHub after changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

For EU residents, you also have the right to lodge a complaint with your local data protection authority.